This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.
This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, attractions, cultural and heritage sites, and any small tourism business.
Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered, or a combination of both.
Skills must be demonstrated in an operational tourism or travel environment. This can be an industry workplace or a simulated industry environment or activity such as our Cruise Ship Project.
This course can be delivered across one year and is aimed at Year 11 or 12 students. This course requires 5.6 hours per week if delivered across 1 year or 3.2 hours per week if delivered across 2 years.
SITTIND001 Source and use information on the tourism and travel industry
SITXCCS003 Interact with customers
SITXCOM002 Show social and cultural sensitivity
SITXWHS001 Participate in safe work practices
Elective units - 7 - consisting of 3 units from the list in the training package; 4 units from the list below, elsewhere in the SIT Training Package, or any other current Training Package or accredited course. The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Units from the list in the training package:
SITXCCS001 Provide customer information and assistance
SITXCCS002 Provide visitor information
BSBCMM201 Communicate in the workplace
BSBWOR203 Work effectively with others
SITXCOM001 Source and present information
BSBITU201 Produce simple word processed documents
SITXCOM003 Provide a briefing or scripted commentary
SITHFAB004* Prepare and serve non-alcoholic beverages
SITHFAB005* Prepare and serve espresso coffee
SITXFIN001 Process financial transactions
SITHFAB002* Provide responsible service of alcohol
SITXFSA001* Use hygienic practices for food safety
SITHIND001 Use hygienic practices for hospitality service
HLTAID003 Provide First Aid
Please note: Other electives not listed above may require the assessor to have three years’ industry experience where they have applied the skills and knowledge. Refer to the Assessment Requirements prior to selecting the units.
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