The VCS Customer Charter is a set of 4 Promises that outline what our customers can expect from us and what we will strive to always deliver. At VCS, our goal is to make your job easier and support you in the implementation of VET in Schools. To make this happen, we’re asking our staff to focus on four key things and to deliver them every time you do business with us. a few clicks. Mobirise is one of the easiest website development tools available today. It also gives you the freedom to develop as many websites as you like given the fact that it is a desktop app.
How can I provide VCS with feedback on how they are delivering their Customer Charter?
We would like you to share your views and let us know when we’re at our best and to tell us when we’re not, so we can continue to improve your VETiS experience. If you feel like we are aren’t living up to our 4 promises or you would like to share with us some great examples of when we have, please complete our customer survey at
How are you engaging your staff to focus on the 4 key promises?
We are embedding the Charter in our on-going education and training of our people within the business and monitoring the implementation of our Customer Charter through customer surveys, monitoring of staff performance and a centralised email system to improve our communications.